Cancellation Policy

Last updated: 11/11/2021

Cancelling

If you wish to cancel your appointment please contact us.

24 Hour Refund Period

If cancelling for any reason within 24 hours of booking a polygraph test appointment you may do so by contacting us. You will receive a full refund minus any credit card processing fees.

After Refund Period

Refunds will not be approved for cancellations made after the 24 refund period. The appointment may be rescheduled however rescheduling fees may apply.

Rescheduling Fees

For tests scheduled at office in Accident, MD

The examinee may reschedule up to 24 hours before the test at no additional charge. Rescheduling within 24 hours of the test may require a rescheduling fee at Dan Seiler’s discretion.

For tests scheduled at office in Hagerstown, MD

All tests are subject to a $100 rescheduling fee.

For tests scheduled out of office

Rescheduling will be handled on a case-by-case basis.  Please contact us so that we may determine if rescheduling is an option and if there will be any additional fees.

Refunds

All credit card payments are processed through Stripe which charges a nonrefundable transaction fee of 2.9% + 30 cents. This transaction fee may be subject to change.  Your total refund will be the amount you paid minus the transaction fee. Please allow for 5-10 business days for the refund to appear in your account. If paying offline by cash or check, you will be refunded the exact amount by check.