Cancellation Policy

Last updated: 10/9/2017

 

From this point forward, the person taking the test will be referred to as the “examinee” and Danny Seiler will be referred to as the “examiner“.

Cancelling

If you wish to cancel your appointment please contact us or call the examiner directly at 301-991-4381.

Cancellation Fee

Why is there a cancellation fee?

Cancellations often occur due to the examinee changing his or her mind about taking the examination.  It is highly recommended that the examinee be very committed to taking the examination before booking an appointment. This fee exists to prevent cancellations from being as frequent.  Every examination requires advanced work to be done by the examiner and appointments themselves lock down office resources and as well as the availability of the examiner.

Cancellation fee details

For tests scheduled at examiner’s office

  • If examinee cancels prior to payment being processed then the full amount will be refunded. Payments are processed when the appointment date and time is approved by the examiner.
  • If the payment has been processed and the examinee cancels 24 hours or more prior to the test there is a $100 cancellation fee.  The remainder of the examinee’s bill will be refunded.
  • If the payment has been processed and the examinee cancels the day of the test or if the examinee fails to appear for his or her polygraph examination there will be no refund.

For tests scheduled out of office

  • Once payment is received the entire amount is non-refundable.

Examiner cancels

  • If examiner cancels the test after payment has been processed and it can’t be rescheduled then the full amount of the test will be refunded.

Rescheduling

For tests scheduled at examiner’s office

The examinee may reschedule his or her appointment if done 24 hours or more prior to the polygraph exam at no additional charge, however an additional $100 will become non-refundable if the examinee cancels the rescheduled appointment.

If the examinee reschedules within 24 hours of their scheduled appointment $100 will be added to the price of test and this $100 will be considered non-refundable. This $100 must be paid by credit card and can be done so here.

 

For tests scheduled out of office

Rescheduling will be handled on a case-by-case basis.  Please contact us so that we may determine if rescheduling is an option and if there will be any additional fees.

 

Refunds

All credit card payments are processed through Stripe.  Please allow for 5-10 business days for the refund to appear in your account.

Check payments will be refunded via USPS first class mail and will be delivered within 3-7 business days.