Cancellation Policy

Last updated: March 12th, 2023


All payments for polygraph tests are considered non-refundable once processed. If you have just requested a polygraph appointment, please see “Stopping Payment” below.

Appointment Confirmation and Credit Card Processing

After an appointment request has been made via it is sent to support ( for approval and credit card processing. The approval process normally takes a few minutes to several hours depending on when the appointment is requested. Once the appointment is approved, the credit card used to book the appointment is processed and that payment is considered complete and non-refundable.

Stopping Payment

If a polygraph appointment has been requested but the credit card payment has not yet been processed, you may request that the payment processing be stopped. This will automatically cancel the appointment request. Contact IMMEDIATELY if you wish to stop payment.

Rescheduling Fees

For tests scheduled at office in Accident, MD

The examinee may reschedule up to 24 hours before the test at no additional charge. Rescheduling within 24 hours of the test may require a rescheduling fee at Dan Seiler’s discretion.

For tests scheduled out of office

Rescheduling will be handled on a case-by-case basis.  Please contact us so that we may determine if rescheduling is an option and if there will be any additional fees.